Frequently Asked Questions (FAQ)
Refund
Yes, change-of-mind refunds may be available for unused items returned in their original packaging within the specified return period.
Once the returned item has been received and inspected, refunds are typically processed within 3–7 business days.
Approved refunds are issued to the original payment method used for the purchase.
Delivery
Yes, Freedom Vacuums delivers vacuum cleaners parts, and accessories to customers across Australia.
Delivery times vary by location, but most orders are dispatched promptly and arrive within a few business days.
Yes, tracking information will be provided once your order has been dispatched.
Shipping & Returns
Please contact our team as soon as possible with photos of the damaged product and packaging so we can assist you.
Yes, if you receive the wrong item, please notify us and we will arrange a replacement or return.
Return shipping costs may vary depending on the reason for the return. Please contact our team for assistance before returning any item.
Payment
We accept major credit cards, debit cards, and other secure online payment methods available at checkout.
Yes, all transactions are processed through secure payment gateways to protect your information.
Yes, a tax invoice will be provided for all completed orders and can be requested if required.
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