FAQ
Help
Frequently asked questions
Quick answers about orders, delivery, and our 7-day returns policy.
Refunds
Can I get a refund if I change my mind?
Yes. Unused items in original packaging can be returned within 7 days of delivery. Change-of-mind return shipping is the customer's responsibility. See our Refund & Returns Policy.
How long does a refund take?
Once we receive and inspect the return, approved refunds are typically processed within 3–7 business days to the original payment method.
How will I receive my refund?
Approved refunds go back to the original payment method used at checkout.
Delivery
Do you deliver Australia-wide?
Yes. We ship vacuum parts and accessories across Australia.
How long will my order take?
Most orders are dispatched promptly and arrive within a few business days, depending on your location.
Can I track my order?
Yes. Use Order Tracking with your order ID and billing email, or call (+61) 411 435 514.
Returns
What if my item arrives damaged?
Contact us as soon as possible with photos of the product and packaging. We will arrange a replacement, repair, or refund.
What if I receive the wrong item?
Tell us straight away. We will arrange a return and replacement at no extra cost where we sent the wrong part.
Payment
What payment methods do you accept?
Major credit and debit cards and the secure payment methods shown at checkout.
Is payment information secure?
Yes. Payments are processed through secure payment gateways.