Refund & Returns Policy

At Freedom Vacuums, we are committed to providing quality vacuum cleaners, spare parts, accessories, and cleaning solutions. If you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.

Returns Eligibility

We accept returns for eligible products within 30 days of receiving your order. To qualify for a return, items must:

  • Be unused and in original condition.
  • Be returned in the original packaging.
  • Include all accessories, manuals, and components.
  • Be accompanied by proof of purchase.

Change of Mind Returns

If you change your mind after purchasing a product, you may request a return within the specified return period. The item must be unused, unopened where applicable, and in resalable condition. Return shipping costs for change-of-mind purchases are the responsibility of the customer.

Damaged or Faulty Products

If your item arrives damaged, defective, or develops a fault, please contact our team as soon as possible. We may request photographs, videos, or additional information to assess the issue. Depending on the circumstances, we may offer a replacement, repair, store credit, or refund.

Incorrect Items Received

If you receive an incorrect item, please notify us promptly. We will work with you to arrange the return and replacement of the product at no additional cost where applicable.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Used or damaged products caused by misuse.
  • Special order or customised items.
  • Products returned without proof of purchase.
  • Items not in their original condition or packaging.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome. Approved refunds will be processed to the original payment method used during purchase.

Refund processing times may vary depending on your financial institution and payment provider.

Shipping Costs

Original shipping charges are generally non-refundable unless the return is due to a faulty, damaged, or incorrectly supplied item.

How to Request a Return

To initiate a return or discuss a refund request, please contact our customer support team with your order details and proof of purchase.

Contact Us

If you have any questions regarding our Refund & Returns Policy, please contact us:

Freedom Vacuums
66/150 Palmers Road,
Truganina VIC 3029, Australia

Phone: (+61) 411 435 514